Privacy Policy

What we collect

Your phone number, name, date of birth, gender and profile photo — the things you enter during setup.

Your location, if you allow it, so we can show clubs near you and confirm you were at a business when you submit a bill. You can use Klub without it and browse clubs globally instead.

Your activity: clubs you join, offers you unlock and redeem, bills you submit, coins you earn and spend, posts and messages you send.

If you verify your identity, a selfie and liveness check. If you clone a voice, the audio you record.

Standard technical data: device model, OS version, app version, crash reports and an advertising identifier if you allow tracking.

What businesses see

A business whose club you join sees your display name, your photo, whether you are verified, and your loyalty activity with them — visits, stamps, unlocks, redemptions.

Your phone number is not shown to businesses. Your date of birth, your other clubs and your activity elsewhere on Klub are not shown to them either.

AI

A business's AI twin is trained on that business's own content — its profile, menu, offers, hours and events. It is not trained on your messages.

Conversations with an AI twin are processed by our AI providers to generate a reply, and are retained so the business can answer questions its AI could not.

Who else gets it

Service providers who run parts of Klub for us: hosting, SMS delivery, email delivery, payment processing through Apple and Google, AI inference, and voice synthesis. They are bound to use it only to provide that service.

Law enforcement, where we are legally required to.

We do not sell your personal information.

How long we keep it

Your account data for as long as your account is open. When you delete your account we remove your profile, posts and messages.

We keep transaction and redemption records for as long as tax and accounting law requires, and abuse records long enough to stop a closed account simply being reopened.

Your choices

Turn location, notifications, contacts and tracking on or off at any time in your device settings.

Ask for a copy of your data, ask us to correct it, or delete your account, from Account → Settings — or by emailing us.

Any question about this policy: support@klub.app.