Legal
Refunds
When you get your money back, and how to ask.
Last updated 28 July 2026
Coin and credit purchases
Purchases are made through Apple or Google, so refunds are handled by them. Request one through your App Store or Google Play purchase history.
If coins were charged but never arrived in your balance, email us with the receipt and we will credit them or help you get the charge reversed.
Subscriptions
Cancel any time in your App Store or Google Play account. You keep access until the end of the period you have paid for.
Cancelling in the app store is the only way to stop a renewal — deleting Klub does not cancel a subscription.
Offers a business didn't honour
If you spent coins unlocking an offer and the business refused to honour it, report it from the offer screen. If we confirm it, we return the coins.
We cannot refund what you paid the business directly. That is between you and them, though it counts against their standing with us.
Business and partner accounts
Monthly fees are charged in advance and are not pro-rated if you leave mid-month. You keep your club and your member list until the period ends.
Partner commission already paid out is not clawed back if a business later cancels.
Questions about any of this: support@klub.app.